Power Score: Your Formula for Leadership Success by Geoff Smart & Randy Street & Alan Foster

Author:Geoff Smart & Randy Street & Alan Foster
Language: eng
Format: mobi, epub
ISBN: 9780345547354
Publisher: Random House Publishing Group
Published: 2015-06-15T14:00:00+00:00

Failure to communicate sufficiently is one of the biggest points of feedback people receive when we give them a 360 assessment. It usually happens because they have no formal system in place to force the right conversations to happen. Other times, the problem reflects a failure to share critical information at the right moments or to involve all the right people at the right times to solve problems.

To fix this, ask yourself these questions:

• Are the right people communicating at the right times?

• Are the right people getting the reports, metrics, and dashboards they need to make good decisions?

• Are the right people coming together to solve the right types of problems?

How do the 9’s and 10’s do this?

Verne Harnish of Gazelles does it through a weekly huddle. His team is truly global. “They are all independent entrepreneurs from across twelve and a half time zones around the world who come together to help Gazelles,” Verne said. “Our Monday morning huddle lets us tackle the big issues and challenges for the week.”

The first thing he does during these calls is check in with everybody. Rome may be burning, but they still take a moment to go around and share a piece of good news personally and professionally with one another.

Wouldn’t that take a lot of time away from a critical meeting?

To the contrary, it helps bring everybody together. As Verne said, “Leadership is really about connecting with people as human beings and not as inputs into a managerial process. The check-in is really critical.”

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